At theEcig.com, protecting youth from accessing age-restricted products is one of our highest priorities. We are committed to complying with all applicable federal, state, local, and tribal laws governing the online sale of electronic nicotine delivery systems (ENDS), vape devices, e-liquids, nicotine products, and related accessories.

To help ensure that our products are sold only to eligible adults, we maintain age verification procedures designed to confirm that customers meet the legal minimum age required to purchase regulated products.

By placing an order through theEcig.com, you acknowledge and agree to comply with the requirements outlined in this Age Verification Policy.

Products Intended for Adults Only

All products offered for sale on theEcig.com are intended exclusively for adults who have reached the legal minimum purchasing age required by the laws applicable to their location.

We do not knowingly market, advertise, or sell regulated products to minors. Any attempt by an underage individual to purchase products from our website is strictly prohibited.

By submitting an order, you certify that:

• You are of legal age to purchase tobacco or nicotine products in your jurisdiction.
• All information provided during checkout is complete, accurate, and truthful.
• You are the authorized purchaser of the payment method used.
• You are legally permitted to receive the products ordered.

Providing false or misleading information during the ordering process may result in immediate cancellation of your order.

Why Age Verification Is Required

Federal and state regulations require online retailers of age-restricted products to take reasonable measures to prevent sales to underage individuals.

Age verification helps us:

• Protect minors from accessing regulated products.
• Comply with applicable federal, state, and local laws.
• Reduce fraudulent transactions.
• Protect our customers from identity misuse.
• Maintain responsible retail practices.

Age verification is an important part of our overall compliance program and helps ensure that products are delivered only to eligible adult consumers.

How Age Verification Works

To support compliance with applicable laws, theEcig.com may verify your age before processing or shipping eligible orders.

Verification may be completed using one or more commercially reasonable methods, including:

• Publicly available records.
• Identity verification databases.
• Customer-provided information.
• Government-issued identification when necessary.
• Additional verification procedures if automated verification cannot be completed.

Many customers will successfully complete verification automatically without any additional action.

However, if sufficient information is unavailable or cannot be matched, additional verification may be required before the order can be approved.

Additional Identification Requests

If we are unable to verify your age through our standard verification process, we may request additional documentation before processing your order.

Acceptable documentation may include:

• A valid government-issued driver's license.
• State identification card.
• Military identification (where permitted).
• Passport.
• Other government-issued identification that confirms your age.

For security purposes, we may also request that the name on your identification matches the billing or shipping information associated with your order.

Failure to provide requested documentation within a reasonable period may result in order cancellation.

Protection of Personal Information

Any information requested for age verification purposes is used solely to support identity and age verification, fraud prevention, legal compliance, and order processing.

TheEcig.com takes reasonable measures to safeguard customer information in accordance with our Privacy Policy.

We do not request unnecessary personal information, and we encourage customers to provide documentation only through approved communication channels designated by our Customer Support team.

Orders That Cannot Be Verified

If we cannot reasonably verify your age or identity, we reserve the right to:

• Place your order on hold.
• Request additional documentation.
• Decline shipment.
• Cancel the order.
• Refund eligible payments in accordance with our policies.

The inability to verify age does not obligate theEcig.com to complete a sale.

Adult Signature Upon Delivery

Certain shipments require an Adult Signature upon delivery.

When required:

• The recipient must be of legal purchasing age.
• The delivery carrier may request a valid government-issued photo identification.
• The carrier may refuse delivery if age cannot be confirmed.
• Packages may not be left unattended or delivered without obtaining the required signature.

If delivery cannot be completed because an eligible adult is unavailable or acceptable identification cannot be presented, the shipment may be returned to theEcig.com.

Additional shipping or restocking charges may apply where permitted under our policies. This aligns with theEcig.com's current delivery and return procedures.

Fraud Prevention

Age verification also serves as an important fraud prevention measure.

We reserve the right to review any order that appears unusual, inconsistent, or potentially fraudulent.

Examples include:

• Multiple failed verification attempts.
• Mismatched billing and shipping information.
• Use of inaccurate customer information.
• Suspicious purchasing activity.
• Multiple orders intended to circumvent company policies.

Where appropriate, additional verification may be requested before shipment.

Orders believed to involve fraud, identity theft, or unlawful activity may be cancelled without notice.

Restricted Shipping Locations

TheEcig.com complies with applicable shipping restrictions for jurisdictions where the shipment of regulated products is prohibited or restricted by law.

If an order is placed for delivery to a location where shipment is not legally permitted, we reserve the right to cancel the order or remove restricted products before shipment. Your website currently lists several states and jurisdictions where vape product shipments are restricted, and these restrictions may change as laws evolve.

Customer Responsibilities

By placing an order, customers agree to:

• Provide accurate personal information.
• Complete any requested age verification promptly.
• Ensure an eligible adult is available to receive shipments requiring an Adult Signature.
• Comply with all applicable federal, state, and local laws.
• Prevent minors from accessing purchased products.

Customers remain responsible for understanding the laws applicable to their place of residence.

Right to Refuse or Cancel Orders

TheEcig.com reserves the right to refuse, limit, delay, or cancel any order whenever necessary to comply with applicable laws, protect our business, or prevent fraudulent transactions.

Reasons for cancellation may include:

• Failure to verify age.
• Failure to provide requested identification.
• Suspected fraud.
• Shipping restrictions.
• Regulatory compliance requirements.
• Inaccurate customer information.
• Violation of our Terms and Conditions.

Where applicable, eligible refunds will be processed in accordance with our Refund Policy.

Policy Updates

TheEcig.com may revise this Age Verification Policy at any time to reflect changes in applicable laws, regulatory requirements, technology, or business practices.

The most current version will always be available on this page. Continued use of our website following any updates constitutes acceptance of the revised policy.

Contact Us

If you have questions regarding our Age Verification Policy or require assistance completing the verification process, please contact theEcig.com Customer Support before placing your order. Our team is committed to assisting customers while maintaining compliance with all applicable legal requirements.

Frequently Asked Questions

Why do I have to verify my age?

Because theEcig.com sells age-restricted products, we use age verification procedures to help ensure that purchases are made only by eligible adults and to comply with applicable laws.

Will every customer need to upload identification?

No. Many customers are successfully verified through commercially available verification methods. Additional identification is requested only when automated verification cannot confirm eligibility.

What happens if my age cannot be verified?

If we cannot verify your age after reasonable attempts, your order may be delayed or cancelled, and any eligible refund will be processed according to our policies.

Why do I have to sign for my package?

Certain orders require an Adult Signature and may require presentation of a valid government-issued photo ID to help ensure products are delivered only to eligible adults.

Can I place an order for someone under the legal purchasing age?

No. Purchasing products on behalf of a minor or providing false information to bypass age verification is prohibited and may result in order cancellation and refusal of future service.