Our Commitment to Compliance

At theEcig.com, regulatory compliance is one of our highest priorities. We are committed to conducting business responsibly while complying with all applicable federal, state, and local laws governing the sale, marketing, shipment, and delivery of electronic nicotine delivery systems (ENDS), vape products, e-liquids, hardware, accessories, and other regulated products offered through our website.

We continuously monitor changes to applicable laws and regulations to help ensure our policies and business practices remain current. As laws governing vape products continue to evolve, our compliance procedures may be updated without prior notice to reflect new legal or regulatory requirements.

By accessing or purchasing products from theEcig.com, you acknowledge that you are responsible for complying with all laws applicable to your location and agree to abide by the policies outlined on this page.

What is the PACT Act?

The Prevent All Cigarette Trafficking (PACT) Act is a federal law designed to regulate the online sale and shipment of cigarettes, smokeless tobacco, and Electronic Nicotine Delivery Systems (ENDS), including many vaping products.

The PACT Act establishes requirements for retailers that sell regulated tobacco and nicotine products through the internet. These requirements may include customer age verification, shipping restrictions, adult signature upon delivery, registration with applicable governmental agencies where required, recordkeeping, reporting obligations, and compliance with federal, state, local, and tribal laws.

TheEcig.com supports these objectives by implementing compliance measures intended to help prevent unlawful sales and restrict youth access to age-restricted products.

Sales Restricted to Adults

TheEcig.com only sells products intended for adults who have reached the legal minimum purchasing age in their jurisdiction.

By placing an order, you certify that:

• You meet the legal age requirements applicable in your location.
• The information you provide during checkout is accurate and complete.
• You are legally permitted to purchase the products ordered.
• The products are intended solely for your personal lawful use.

We do not knowingly sell or market nicotine products to minors.

Any attempt to purchase products using false information, fraudulent identification, or another person's identity may result in order cancellation and additional verification measures.

Age Verification

To help comply with applicable laws, theEcig.com may utilize age verification procedures before accepting or processing eligible orders.

Age verification may include:

• Verification using publicly available databases
• Identity validation
• Additional documentation requests
• Government-issued photo identification
• Other commercially reasonable verification methods

If age cannot be successfully verified, we reserve the right to delay, suspend, or cancel an order.

Failure to provide requested verification information may result in order cancellation and refund processing in accordance with our applicable policies.

Shipping Restrictions

Federal, state, and local laws governing vape products vary significantly throughout the United States.

Because of these legal differences, certain products may not be available for shipment to every state, city, county, or other jurisdiction.

TheEcig.com reserves the right to:

• Decline orders prohibited by law
• Restrict shipments to certain jurisdictions
• Remove products from an order
• Cancel orders that cannot legally be fulfilled
• Modify available shipping methods as regulations change

Customers are responsible for understanding the laws applicable to their delivery address before placing an order.

Adult Signature Required

Certain shipments require an Adult Signature upon delivery.

Where required by law or company policy:

• The recipient must be of legal purchasing age.
• A valid government-issued photo ID may be requested.
• The carrier may refuse delivery if age cannot be confirmed.
• Packages cannot always be left unattended.

If delivery cannot be completed because age verification or signature requirements are not satisfied, the package may be returned to theEcig.com.

Additional shipping or return fees may apply where permitted.

Compliance with Federal, State, and Local Laws

TheEcig.com strives to comply with:

• Federal laws
• State regulations
• Local ordinances
• Tribal regulations where applicable

Because laws frequently change, product availability, shipping eligibility, and purchasing requirements may change without notice.

Nothing on our website should be interpreted as legal advice or as a guarantee that a particular product may legally be purchased or possessed in every jurisdiction.

Order Review and Compliance Screening

For the protection of our customers and our business, orders may be subject to compliance review before shipment.

During this review we may verify:

• Customer identity
• Customer age
• Billing information
• Shipping information
• Product eligibility
• State shipping restrictions
• Fraud prevention indicators

Additional information may be requested before an order is approved.

Right to Refuse or Cancel Orders

TheEcig.com reserves the right to refuse, limit, delay, or cancel any order when necessary to comply with applicable laws or company policies.

Orders may be cancelled for reasons including, but not limited to:

• Inability to verify customer age
• Shipping restrictions
• Regulatory limitations
• Fraud concerns
• Payment verification issues
• Incorrect customer information
• Suspected unlawful activity
• Product availability
• Compliance requirements

If an order is cancelled after payment has been received, any eligible refund will be processed according to our refund procedures.

FDA-Regulated Products

Many products sold through theEcig.com are subject to regulation by the U.S. Food and Drug Administration (FDA).

Nicotine is an addictive chemical, and nicotine-containing products should only be used by adults of legal purchasing age.

Products sold by theEcig.com are not intended for use by:

• Individuals under the legal age
• Pregnant or breastfeeding individuals
• Persons with certain medical conditions unless advised by a qualified healthcare professional

Customers should carefully read all product labels, warnings, and manufacturer instructions before use.

Customer Responsibilities

Customers are responsible for:

• Providing accurate information during checkout.
• Ensaining compliance with local laws before purchasing.
• Accepting delivery when Adult Signature is required.
• Maintaining secure possession of regulated products.
• Preventing access by minors.

Failure to comply with these responsibilities may result in order cancellation or refusal of future service.

Policy Updates

TheEcig.com reserves the right to update this PACT Act Compliance Policy at any time to reflect changes in applicable laws, regulations, business practices, or operational requirements.

The most current version will always be published on this page. Continued use of our website following policy updates constitutes acceptance of the revised policy.

Contact Us

If you have questions regarding this PACT Act Compliance Policy or require assistance regarding age verification, shipping restrictions, or regulatory compliance, please contact theEcig.com Customer Support before placing your order. Our team will be happy to assist you in determining whether a product may be shipped to your location and answer any compliance-related questions.

Frequently Asked Questions (FAQ)

Does theEcig.com sell products to anyone under the legal age?

No. TheEcig.com only sells products intended for adults who meet the legal age requirements in their jurisdiction.

Why was my order cancelled?

Orders may be cancelled if age verification cannot be completed, if shipment is prohibited by law, or if the order does not meet our compliance requirements.

Why do I need to sign for my package?

Certain orders require an Adult Signature upon delivery to comply with applicable laws and carrier requirements.

Can every product be shipped to every state?

No. Product availability depends on federal, state, and local laws. Some jurisdictions prohibit or restrict the shipment of certain products.

Why did you request additional identification?

Additional verification helps protect customers, prevent fraudulent purchases, and ensure compliance with applicable laws governing age-restricted products.