At theEcig.com, we are committed to promoting responsible retail practices and complying with all applicable federal, state, and local laws governing the sale and delivery of age-restricted products. To help ensure that regulated products are delivered only to eligible adult consumers, certain orders placed through theEcig.com require an Adult Signature upon delivery.

This policy explains when an Adult Signature is required, what customers should expect during delivery, and the responsibilities of both the customer and the delivery carrier.

By placing an order with theEcig.com, you acknowledge and agree to the requirements outlined in this Adult Signature Required Policy.

Why an Adult Signature Is Required

Many products sold by theEcig.com are intended exclusively for adults of legal purchasing age. To help prevent access by minors and to support compliance with applicable laws and carrier requirements, qualifying shipments require verification that an eligible adult receives the package.

Requiring an Adult Signature helps:

• Prevent underage access to regulated products.
• Support compliance with applicable federal, state, and local regulations.
• Verify that products are delivered to the intended recipient or another eligible adult.
• Reduce fraudulent deliveries and unauthorized package acceptance.
• Promote responsible distribution of age-restricted products.

This requirement is an important part of our overall compliance program and helps protect both our customers and our business.

Which Orders Require an Adult Signature?

TheEcig.com reserves the right to require an Adult Signature for any order containing age-restricted products or whenever required by law, shipping carrier policies, or our internal compliance procedures.

Products that may require an Adult Signature include, but are not limited to:

• Disposable vape devices
• Vape starter kits
• Pod systems
• E-liquids containing nicotine
• Nicotine salts
• Rebuildable atomizers
• Vape tanks
• Mods
• Batteries sold with regulated devices
• Other regulated nicotine or vaping products

Certain hardware-only orders may also require an Adult Signature based on the shipping destination or carrier requirements.

Age Requirements at Delivery

The individual accepting the shipment must meet the legal minimum purchasing age applicable to the delivery location.

At the time of delivery, the carrier may request a valid government-issued photo identification to verify the recipient's age.

Acceptable identification may include:

• Driver's License
• State Identification Card
• U.S. Passport
• Military Identification (where accepted by the carrier)
• Other government-issued photo identification

If the recipient cannot provide acceptable identification or does not meet the legal age requirement, the carrier may refuse to deliver the package.

Delivery Procedures

When an Adult Signature is required:

• The delivery carrier will attempt to deliver the package to the shipping address provided during checkout.
• An eligible adult must be available to receive the shipment.
• The carrier may request proof of age before releasing the package.
• A signature confirming receipt will generally be required.
• The carrier may refuse delivery if the required conditions are not met.

To help avoid delivery delays, customers are encouraged to provide a shipping address where an eligible adult is available during normal delivery hours.

Packages Cannot Be Left Unattended

Shipments requiring an Adult Signature generally cannot be left:

• At the front door.
• In a mailbox.
• With a neighbor unless permitted by the carrier and applicable law.
• In an unsecured location.
• Without obtaining the required signature.

If no eligible adult is available during the delivery attempt, the carrier may leave a delivery notice and schedule another attempt in accordance with its policies.

Missed Deliveries

If delivery cannot be completed because:

• No eligible adult is present,
• Acceptable identification cannot be provided,
• The required signature cannot be obtained,
• The delivery address is incorrect,
• The package is refused,

the shipment may be returned to theEcig.com after the carrier has completed its delivery attempts.

Customers are responsible for ensuring that accurate shipping information is provided at checkout and that someone eligible is available to receive the package.

Returned Shipments

Packages returned because the Adult Signature requirement could not be completed may be subject to:

• Return shipping charges.
• Original shipping charges that are non-refundable where permitted.
• Restocking fees where applicable.
• Additional shipping charges if the customer requests reshipment.

If an order cannot legally be reshipped due to changes in applicable laws or shipping restrictions, theEcig.com reserves the right to cancel the order.

Shipping Address Responsibilities

Customers are responsible for providing a complete and accurate shipping address.

We recommend shipping orders to:

• Your residence where an eligible adult is available.
• A business location that accepts Adult Signature deliveries.
• Another address where an eligible adult can present valid identification during normal delivery hours.

TheEcig.com is not responsible for delays resulting from incorrect addresses or failed delivery attempts.

Carrier Policies

Delivery procedures may vary depending on the shipping carrier and applicable legal requirements.

TheEcig.com works with shipping partners that support the delivery of age-restricted products in accordance with applicable regulations.

Carrier policies regarding delivery attempts, signature requirements, package holds, and returned shipments remain subject to the carrier's operating procedures.

Customers should monitor shipment tracking information and respond promptly to delivery notifications.

Compliance with Federal, State, and Local Laws

TheEcig.com complies with applicable federal, state, local, and tribal laws governing the shipment of age-restricted products.

Because these laws continue to evolve, the Adult Signature requirement may vary depending on:

• Product type.
• Shipping destination.
• Applicable regulations.
• Carrier requirements.
• Internal compliance procedures.

We reserve the right to require an Adult Signature for any shipment when necessary to support legal compliance or responsible retail practices.

Fraud Prevention

Adult Signature requirements also help reduce fraudulent deliveries and unauthorized purchases.

TheEcig.com may delay, review, or cancel orders when:

• Customer information cannot be verified.
• Billing and shipping information appear inconsistent.
• Fraud indicators are detected.
• Delivery restrictions apply.
• Regulatory requirements cannot be satisfied.

These procedures help protect both our customers and our business.

Customer Responsibilities

By placing an order, you agree to:

• Provide accurate shipping information.
• Ensure an eligible adult is available to receive the shipment.
• Present valid government-issued identification if requested.
• Monitor shipment tracking information.
• Comply with all applicable laws regarding age-restricted products.

Failure to satisfy these requirements may result in delivery delays, returned shipments, or order cancellation.

Right to Refuse or Cancel Orders

TheEcig.com reserves the right to refuse, delay, modify, or cancel any order if we determine that:

• Applicable laws prohibit shipment.
• Age verification requirements cannot be completed.
• Adult Signature requirements cannot reasonably be satisfied.
• Fraudulent activity is suspected.
• Customer information cannot be verified.
• Regulatory compliance requirements are not met.

Where applicable, eligible refunds will be processed in accordance with our Refund Policy.

Policy Updates

TheEcig.com reserves the right to modify this Adult Signature Required Policy at any time to reflect changes in applicable laws, carrier requirements, regulatory guidance, or company practices.

The most current version will always be available on this page. Continued use of our website following any updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding our Adult Signature Required Policy, shipping requirements, or delivery procedures, please contact theEcig.com Customer Support before placing your order. Our team will be happy to assist you and help ensure your order is delivered in accordance with all applicable legal and compliance requirements.

Frequently Asked Questions

Why do I need to sign for my package?

Many products sold by theEcig.com are age-restricted. An Adult Signature helps ensure that these products are delivered only to eligible adults and supports compliance with applicable laws.

Can someone else sign for my package?

Yes, provided that the individual accepting the package is of legal purchasing age and can present valid government-issued identification if requested by the delivery carrier.

What happens if no one is home?

The carrier may make additional delivery attempts, hold the package for pickup where permitted, or return the shipment to theEcig.com if delivery cannot be completed.

Can the package be left at my door?

Generally, no. Packages requiring an Adult Signature cannot usually be left unattended or delivered without obtaining the required signature.

Will every order require an Adult Signature?

Not necessarily. Adult Signature requirements depend on the products ordered, shipping destination, carrier requirements, and applicable laws. However, theEcig.com reserves the right to require an Adult Signature for any order when necessary to support legal compliance and responsible retail practices.